ACCEPTANCE OF TERMS AND CONDITIONS
Passenger is required to read and acknowledge terms and conditions in our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and conditions herein reported and fully disclosed in our website. Each participant understands that CENTRAL HOLIDAYS will be accepting that participant's reservation in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure and in our website
Prices are per person based on double occupancy. Single room supplements and triple room reductions are listed or available where applicable. NOTE: In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. A full refund will be made to passengers not wishing to pay increases provided that the passengers' written cancellation is received by us within 5 business days after price increase notification. We do not breakdown costs of individual services included in an itinerary.
A deposit is required at the time of booking and NO request will be acted upon until a deposit is received. Bookings made online must be paid in full at time of booking. We honor most major credit cards. No third party credit cards will be accepted. In addition, we also accept personal checks or agency checks. Deposits can be conveniently made by phone. Final payment with credit cards requires our signed Credit Card authorization form (except for online bookings), validated by the credit card holder. Other restrictions may apply. Deposit Requirements: A $500 per person deposit is due at time of booking. Final payment is due 75 days prior to departure. In some cases additional deposit are required due to supplier's policies. Passengers will be advised at time of booking of payments requirements.
LATE BOOKINGS (Reservations made within 35 days of departure date): Payments must be made within 24 hours of booking by certified check, wire transfer or credit card, and are subject to a $25 late-booking fee, plus any costs incurred to ensure timely document delivery. Late bookings will incur a 100% cancellation penalty.
a. Cancellations received more than 75days prior to departure: $300 per person fee.
b. Cancellations between 74 and 45 days prior to departure:$750 per person fee.
c. Cancellations between44 and 31 days prior to departure: 50% of the total price will be charged as a cancellation fee.
d. Cancellations less than 30 days prior to departure:no refunds – 100% cancellation fee.
e. No refunds will be made on any unused portion of the tour package. Should we cancel a departure for any reason whatsoever, including insufficient number of participants, a full refund of all monies paid will be made.
B. Cruises: Cancellation fees will be communicated at the time of booking.
We cannot be held responsible for the cancellation fees of air ticket/s issued by companies other than ourselves even in the case when we may cancel a departure for any reason whatsoever. Consult with our experienced reservations staff, your travel agent or the airline for the applicable penalties and/or restrictions.
All Cancellations must be requested in writing. We strongly urge you to purchase trip cancellation insurance available through CENTRAL HOLIDAYS . Insurance Premium is non-refundable.
Due to the expense incurred in making any changes, a $50 fee ($25 for car rental) will be assessed for each change made on deposited bookings up to full payment due date. This includes changes made to passenger's name, hotel, departure/return dates, itinerary and air or ground transportation. A change of tour date and name changes within full payment date is treated as a cancellation.
Hotels are classified according to government ratings, which vary from country to country. Such classifications and number of stars assigned have no corresponding value from one country to the next and may not reflect the expectations of US travelers. Accommodations are based on two persons sharing a twin-bedded room with private bath or shower at the hotel selected or similar. A single room may be provided at a supplement. In many cases, single rooms, though assuring privacy, are small and not as well situated as double room accommodations. In addition, rooms are assigned upon arrival based on current availability and may vary in size, amenities and location. Generally, triple rooms in Europe consist of two beds with a rollaway for a third party. This may not be comfortable for some travelers.. Air conditioning is available at most 4-star or higher hotels. However, foreign air conditioning & heating may not be regulated according to U.S. standards.
We reserve the right to make substitutions with hotels of similar or higher ratings in any package. In the event a hotel substitution becomes necessary, a comparable class of hotel will be provided, however, amenities and location may not be the same.
Cruise cabin assignments are run-of-the-ship based on selected category.
MEALS: Meals are included only as indicated under "Included Features" of each program.
On all Cuba programs (with the exception of the Cruise around Cuba) we do not accept children under 12 years of age.
Disabled participants requiring to travel with a wheelchair must be accompanied by a qualified helper who assumes total responsibility for the disabled participant's well-being.
NOTE: Most transportation services (including motor coaches), visited sites, and hotels are not equipped with wheelchair ramps. We cannot be held responsible if ramps are not available. Restrictions apply for CRUISES. We strongly recommend inquiring at the time of booking.
To assure congenial membership, we reserve the right to accept or reject any person as a tour participant and to expel from the tour any participant(s) whose conduct is deemed incompatible with the interest of the tour group.
Any incurred expenses will be charged to the expelled tour participant(s).
We are going "green" and will be issuing e-documents. If printed documents are requested by the passenger, a fee of $15 will be charged for this service. Tour documents, including airline tickets, are sent out 3 weeks prior to departure date, provided payment in full has been received. We can only deliver paper documents to city addresses and not to P.O. Boxes. Overnight, Special Delivery, Saturday Delivery and shipments outside the continental USA are subject to additional fees.
A Visa for Cuba is mandatory for everyone travelling to Cuba. There is a charge of $ 90 per person to issue your Visa to Cuba the price of which is included in the cost of your trip.
IMPORTANT:If you were born in Cuba you must contact our office immediately.
All travelers must have a passport valid for six (6) months after your return to the USA. CENTRAL HOLIDAYS is not responsible for any delays, damages losses, missed portions of tours or other missed services incurred by passengers who fail to obtain the necessary travel documents. All passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulates or visa agency to determine whether any visas are required.
Your Cuban Visa, Health Insurance Certificate, Charter Airline Ticket and your Letter of Authorization allowing you to visit Cuba as well as other travel documents will be given to you at our briefing at your Miami Hotel on Day 1 of your trip.
SIGHTSEEING & ITINERARIES
Sightseeing is included as per "Included Features" and is under the direction of a licensed English speaking Cuban Guidelocal guides where required. Entrance fees to all places visited are included where indicated. During holidays, some sites such as museums may be closed or unavailable for visits. We reserve the right to vary the sequence of sightseeing and/or to re-route or substitute the sightseeing. In either case, the itinerary content will be maintained. Optional excursions are offered in most cities. Your tour director and/or local representative will advise you of the optional excursions available to you, all of which must be purchased locally. There are no refunds for any unused portion of the excursions.
If the services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond our control, we will arrange for the provision of comparable services. Any resulting additional expense will be payable by tour participants; likewise, any resulting savings will be refunded to the tour participants by us.
Air transportation is based on round trip charter air from the USA to Cuba. CENTRAL HOLIDAYS cannot assume responsibility for the default of any airline carrier. Any expenses arising from such defaults must be borne by the passengers.
If your program includes a flight from Miami to Cuba you will overnight in Miami on the 1st night of the program.Complimentary shuttle service is available upon your arrival in Miami, in most cases, from Miami International airport to the Hotel. In the evening of Day # 1 a briefing, which every participant MUST attend, will be held at the Miami Hotel. At this briefing you will receive your Travel Documents.
While in Cuba you MUST participate in the complete People to People Program and no changes of any kind to any of the daily activities as outlined is allowed.
GROUND TRANSPORTATION (ESCORTED TOURS)
Transportation is provided by private, air-conditioned motor coach or other conveyance as specified in the itinerary. Rest stops will be arranged to suit the needs of our travelers. We mandate SEAT ROTATION and SMOKING IS NOT allowed.
TRANSFERS & PORTERAGE
Transfers from/to the airports and Hotels in Cuba are included as is Porterage at your Hotel(s) in Cuba. Porterage includes handling of one normal-sized suitcase per person. Wheeled carryon cases are considered a normal piece of luggage. Additional baggage will incur a charge of $5 per piece per service, to be paid locally. In addition, we are not responsible in the event that luggage or tour participants' belongings become damaged or lost, which occurrence must be promptly notified to and acknowledged by a recognized authority in writing.
At the time of printing there are no scheduled flights between the USA and Cuba so your flights to and from Cuba will via Charter Flights. Due to space limitations we ask you to please limit your checked baggage to only one average-sized suitcase per person not to exceed 44 LBS.
There is a $ 20 fee per checked bag on the Charter Flight which is included in the cost of your trip. Overweight baggage is expensive at $2 per pound on anything over 44 LBS.
A professional English speaking Cuban Tour Director/Guide accompanies each Program.
IMPORTANT INFORMATION REGARDING YOUR TRIP TO CUBA
The Itinerary which has been planned for you encompasses many visits, meetings with individuals and Organizations as well as home visits. These visits have been planned months in advance of your trip and it sometimes becomes necessary to rearrange your Itinerary because of a variety of unforeseen circumstances. Cuba, as a destination is unlike anything that you have experienced in the past so the key word for you to bear in mind is “Flexibility”. Be flexible and enjoy this once in a lifetime experience. Your Cuban Guide is very very adept at ensuring that any cancelled events will be replaced with other activities of the same caliber and interest.
Your program is filled with People to People interactions where you will learn firsthand about everyday life in Cuba. Remember try not to be shy during these meetings and ask questions of your hosts and or speakers. By asking questions you will be able to gain much knowledge about the country and the people of Cuba. Your local Cuban guide will help with many of these People to People Cultural exchanges but it is a very good idea for you to ask questions in order to gain the most out of the person to person experience.
As you are an authorized traveler to Cuba you have certain obligations to comply with as directed by OFAC (Office of Foreign Assets Control) of the United States Treasury Department.
One of which is to maintain a record of your expenses and activities during your trip to Cuba and to keep this record for five (5) years. A great way to keep track would be to keep a journal of your trip to Cuba with this information.
POST TOUR INQUIRIES/CLAIMS
All claims must be received in our Customer Relations Department either by email or USPS to our offices within 30 days after scheduled return date and will be promptly acknowledged. However related processing, verifications and settlements may take up to 60 days or longer. It is the responsibility of the client to document potential claims at the Point of Service in order for claim/refund consideration. When requesting a refund by e-mail for non-provided services, claimant must return the original service voucher by mail for said non-provided services in order for this request to be evaluated and eventually settled.
At the end of each holiday, you will have the opportunity to complete a Questionnaire about your tour. This form will be mailed to you with your final documents or distributed at our Miami Briefing. This Questionnaire is also available on our website. Please take this opportunity to give us your comments on all aspects of your trip. This will help us maintain the high standards of quality and service that have been our trademark since 1972. You will receive a Gift Voucher for $25 per person for future travel - Our "thank you" for completing the Questionnaire and traveling with us.
Central Holidays, a division of SGI US, LLC, its and their employees, shareholders, officers and directors (collectively, "Central Holidays") does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Central Holidays name. Central Holidays is not responsible for any negligent or willful act or failure to act of any such person or entity nor for any act or inaction of any other third party not under its control. Without limitation Central Holidays is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party such as an airline, train, hotel, whether or not it uses the Central Holidays name, which is, to, or does supply any goods or services for this trip. Central Holidays is not responsible for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking or downgrading of accommodations, insolvency, or default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control.
U.S. DEPARTMENT OF STATE TRAVEL WARNINGS
In the case of a government issued warning, we will provide our utmost consideration to the severity of the warning and accomplish everything possible to safeguard the well-being of our passengers. We reserve the right to evaluate each booking on a case-by-case basis for potential refund/ cancellation fees, re-scheduling of tours or itineraries and postponements.
Payment of deposit and/or issue of final documents shall be deemed your consent to the terms and conditions herein. Each participant understands that CENTRAL HOLIDAYS will be accepting that participant's booking in reliance upon such participant's acceptance of the terms and conditions as outlined in this brochure and our website. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or re-issue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of CENTRAL HOLIDAYS is authorized, by a document in writing, to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. All transport on board ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract on cruise ships is governed by international law and may be subject to the Athens Protocol on Limits of Recoverable Damage as determined by the International Monetary Fund. NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS BROCHURE OR ON OUR WEBSITE. For the most updated terms & conditions, visit our website.
Any controversy or claim arising out of or relating in any way to these Terms & Conditions, to this Tour Agreement, to the brochure, or any other information relating in any way to the trip, or to the trip itself shall be resolved exclusively by binding arbitration in Moonachie, New Jersey in accordance with the commercial rules of the American Arbitration Association then existent. In any such arbitration the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
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